1. How do I cancel my membership ?

You may cancel your membership at anytime.

If your transaction has been processed by zombaio.com, click here for support

If your transaction has been processed by epoch.com, click here for support

If your transaction has been processed by Ccbil.com, click here for support

If your transaction has been processed by netbilling.com, click here for support

If your transaction has been processed by achdebit.com, click here for support

Upon cancellation, a confirmation will be sent to you via email.

2. I lost my username and/or password what do I do?

If you lost your login information, you may contact us via the support form and we will get back to you promt.

You will be asked to enter the email address you used when you joined and your user information will be sent to you via email.

Click here to retrieve your username and/or password.

3. I cannot log in, why ?

There may be different reasons why you are unable to access the members section. It could be for one of the following reasons:

You may have mistyped your login information to many times and got bolcked.

- You forgot your password. You can get retrieve it by clicking here
- Your membseship is blocked. You can get unblocked by clicking here
- You are trying to access this site illegally.

4. I cancelled my membership and I still got charged for it, why?

This matter requires assistance from one of our customer support representatives.

Please contact us as soon as possible.

5. When does my membership expire?

Your membership will expire depending on different factors such as date of purchase, date of rebill etc. To get more information regarding this subject you will need to contact our technical support team send them an email.

6. How do I change my credit card information?

For security reasons we do not allow the change of credit card information due to the fact that we do not have access to your personal information.

To protect your privacy "Members-Lounge.com " will NOT appear on your bank statement Any of the following may appear "Lounge Support"