Welcome to the support section of our exclusive site. We are here at your service 24/7 around the clock. We can help you with any questions ore problem you might have. Our goal is to provide you with the best consumer experience along with our quality products. Click here to contact support

For better viewing of our sites please check your browser settings below.

1- Your Web Browser: Microsoft internet explorer ore Firefox

Our sites are designed with Internet Explorer and Firefox users in mind.

2- Please verify that your Personal Firewall settings are correct:

Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave. Only do thes if something dosent work.

3- Plug-ins:

All streaming movies on these site are delivered with Flash Player. If the video is not streaming? (Stays stuck on loading) Download the latest Flash plugin here. Online streaming requires a minimum 512 Adsl connection.

4- Download Problem & Download Speed:

If you can not download the movies there are several known problems. First do not right click and "Save target as" just click the link and the download will begin.

4- I cant play HD movies on my computer:

All HD movies are in the .mp4 format and by default media player cant play such files. You need to get VLC Player.

BILLING SUPPORT:

Q: What company name will I be billed by?

A: Your credit card will be discreetly billed by

- Netbilling: LOUNGESUPPORT.COM
- Zombaio: Ioms
- EpochEU: MEDIACONCE
- CCBill: CCBill

Q: How often will I be charged for your services?

A: Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on January 15th, your credit card will be automatically charged again on February 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire after your 30 day membership. For example, if you were activated on January 15th and we receive your cancellation on January 30th, your account would expire on February 14th.

Our subscription fees are nonrefundable. You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Refunds will be at the discretion of the company.

Q: I Canceled but you are still billing me?

A: If you have completed our cancellation and you are still being billed, please check your account on one of the following sites. They will ask you for 2 of the following: Credit card or checking account number, Email you used to sign up, Member ID, or username.

Netbilling: Netbilling provides Indian members Lounge with its own merchant account so members lounge handles all support and billing request. Contact Lounge Support here.

Zombaio.com: Conatct Zombaio here.

EpochEU.com: Contact Epoch here.

CCBill.com: Contact Ccbill here.


If you are not sure who billed you, you can contact our customer support staff and we can assist you.We welcome other billing inquiries. If you have further questions, we are on stand-by to answer all billing questions concerning your membership.

Click here to contact support